Shipping & Returns - The 3D Printer Guy

Shipping & Returns

Free Shipping Promotion: 

Shipping costs for our business are usually around $7 for filament and up to $150 for larger printers that ship from overseas.  However, for a limited time only we are offering free shipping on all products to the lower 48 states in the U.S.. No minimum order required!  

If you would like a printer shipped to anywhere else in the world, please email us at info@the3dprinterguy.com, and we will gladly work something out with you!

Order Confirmation:

After you place your order, you will receive a confirmation email.  This means that we have received your order in our system.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and ready for shipment.  If your item happens to be on backorder, or is otherwise unavailable, we will let you know via email.  Once your item(s) are available for immediate shipment, we will ship the order.

Order Shipment:

Your order will ship within the lead time we have posted on the product page.  We will email you tracking information within 24 hours of your order leaving the warehouse.  If you do not receive tracking information from us by 3 days after the lead time posed on the product page has elapsed, feel free to follow up with us at sales@the3dprinterguy.com.

Import Fees:

Some products on this site ship directly from the manufacturer located outside of the USA.  According to the US Customs and Border Protection website, some fees may be associated with the importation of 3D printers and associated accessories. These fees depend on the country of origin and range from 0 to 14%. The3dPrinterGuy.com does not guarantee that such fees will or will not be charged, and will not be held liable for any of these fees. All import fees, duties and taxes are to be paid by the customer. Import duties, taxes, and charges are not included in the item price.

Damages:

Please inspect the packaging of your item(s) when they arrive. If you notice any damage, you should make note of it on the freight bill when signing for delivery.  If your product is defective, or sustains damage during shipping, please contact us at info@the3dprinterguy.com right away. We will exchange defective units as quickly as possible.  Remember to keep all the original packaging for any items that need to be returned. All returns need to be authorized by our customer service department prior to being processed. 

Cancellations & Refunds:

To cancel an order, reply to the confirmation email you received when you placed your order online. Just tell us why you need to cancel and we will process it as soon as we can.  

If you order has shipped, you will also be responsible for return shipping charges. Refunds will be issued to the credit card that you used when placing your order.

How do I return a product?

If you want to return an item, drop an email to returns@the3dprinterguy.com. Returns will only be accepted within 30 days of the receipt of your product.  The product must be returned unopened in the original packaging. We do not accept returns of used products. You should also provide us with a receipt of your purchase and a reason for returning the item. Customers are responsible for paying all shipping and handling costs for returning an item.  

Back to the top